Skip to main content

Customer Contact Centres Events

October 19, 2011 CallNorthWest Complaints Handling Workshop
This course develops strategies and skills in the participant to ensure that they are able to separate the complaint from the behaviour of the complainant to address the issues and to manage the complaints in a confident, effective and efficient manner.
October 19, 2011 CallNorthWest Training4 Team Leaders Course (03 Nov – 16 Feb)
The Training4 Team Leader course has been developed to meet the current needs of Team Leaders in Call and Contact Centres.
October 19, 2011 CallNorthWest 6th Annual Conference – Transformation
This event is geared towards anyone who either works in the call or contact centre industry or has a call or contact centre as part of their operations - generally you can't transform one part of your organisation without involving another.
December 6, 2010 Webinar – The 7 Critical Success Factors to Setting up Shared Services
MIDAS has joined forces with Shared Services link to host a free to join webinar looking at the critical success factors to setting up a shared services operation.
May 12, 2010 CallNorthwest Annual Conference 2010
An opportunity to network with a diversity of participants from different sectors is a major strength of the CallNorthWest conference
February 8, 2010 North West Contact Centre Forum
CallNorthWest would like to invite you to the first North West Contact Centre Forum of 2010. As always, the forum will begin with lunch, and an opportunity to network, and the forum will cover the impending changes to employment law and apprenticeships.
October 25, 2009 Innovation Vouchers Scheme
The NWDA has launched an easy to access, Innovation Voucher Scheme which is designed to increase interaction between the region & knowledge base and SMEs to boost firms' innovation capability.
August 26, 2009 4th Annual Northwest Contact Centre Awards
Northwest Contact Centres are achieving great things and deserve recognition for these achievements. The Northwest Awards are a celebration of the call and contact centre sector in the NorthwestThe aim of the event is to highlight and reward ‘Excellence’ in Northwest Call and Contact Centres!
August 26, 2009 Northwest Regional Contact Centre Forum
The event aims to help you find many ideas that you will be able to take back to the workplace and use. The event includes presentations from Vodaphone, Bolton Council and Manchester United.
July 16, 2009 PWC – Finance Excellence Breakfast Briefing – Autumn 2009
Project Management - Equipping finance to manage change successfully. "How can I manage the behaviours that are required to deliver success?"