With more than 250 operations employing over 62,000 people, the Manchester city region has established itself as a much sought after location for customer contact centres.
Key to Manchester’s success in fostering the industry on such a large scale is the ability to support a multitude of centres in terms of size, scope and sector with a flexible and multilingual skilled labour force.
The city region’s labour pool continues to live up to its reputation as one that delivers excellent service at a reasonable cost - factors critical to the success and sustainability of any customer contact centre. With a number of distinct labour pools – from experienced staff to students and university graduates- Manchester has the capacity to support both UK and international operations on a long term basis.
Instrumental to this is the ability to provide continued professional development for employees within the industry. The North West has worked to develop a career path for the industry with Skills Solutions, Call North West and the University of Central Lancashire now providing sector-specific qualifications from basic customer service up to a masters degree in Call Centre Management.
The area is also home to a diverse range of operations, from leaders in financial services to specialists in transport and travel. Underpinned by the quality and flexibility of the workforce, this diversity allows increasingly sophisticated operations to take root and thrive in the city.
Maximizing Global Business Efficiencies Brochure
Click below to download the latest sector e-bulletins:
BPE Sector E-Bulletin May 2009
BPE Sector E-Bulletin May 2008
BPE Sector E-Bulletin July 2007
To find out more about the outsourcing industry in the Manchester City Region, please contact:
Caroline Cain, Business Development Manager
caroline.cain@midas.org.uk
