10 December, 2007 – Conlon achieves quality standards with help from the Centre for Assessment
Preston and Manchester-based construction company, Conlon Construction, has worked with the Centre for Assessment in Wigan to successfully implement ISO 9001 and Investors in People (IIP) throughout its business.
The standards have improved the company’s internal systems and have been integral to its continued growth, in fact in the period since implementing the standards the company’s turnover has trebled to over £24M.
By introducing the ISO 9001 and IIP standards, the construction company has seen its procedures standardised and is confident that it meets and exceeds the ever changing legislative demands of the industry.
Having the standards in place ensures Conlon Construction can compete with key competitors in pre-qualification tender documents and in framework agreements. It allows the company to bid for larger projects, and also provides new Conlon employees with clear messages for each process and policy.
Conlon Construction will work on more than fifteen separate contracts around the UK in the next year, and needs systems which drive business efficiency. With all procedures now computerised, together with an on-site manual, all employees can access key documentation when required no matter where they are based.
Theresa Noblett, managing director at Conlon Construction, says: "Having ISO 9001 has really helped us as a business more than we ever thought it would.
"It has grown with us and with two updates a year, everyone in the business can contribute to make the company work more effectively. We have consistent messages and easy to undertand documents, which are updated regularly.
"We received a grant to help us gain the standards and its been great because we have had the same assessor since the outset. He’s really got to know our business well, and I look forward to his visits – he’s part of our team and really helps us to understand where we can improve."
Malcolm Seaton, who has been an assessor at Centre for Assessment for over seven years, says: "On each visit I am checking to ensure Conlon Construction’s systems are working correctly and that they are still beneficial to the business.
"By completing the IIP assessment too, I’ve been able to do a more efficient job for the Conlon Construction team. I have a more rounded understanding of their organisation and can really add value, while saving my client time and money."
Conlon Construction has strengthened two key areas of its business since working to the ISO 9001 and IIP standards with Centre for Assessment.
In addition, staff who have traditionally trained and qualified for their specific job rather than a position in the management team, such as site surveyors and quantity surveyors, recently attended internal management training.
Centre for Assessment Ltd is the established provider of assessment services. The company supports the development and delivery of a wide range of quality frameworks and organisational development strategies.
Source: Conlon Construction / Centre for Assessment press release