The Listening Company, an award-winning provider of contact centre services, has taken over the call centre operation at Arndale Tower and is looking to more than double its workforce there over the next three years.
Surrey-based The Listening Company has more than 4,000 people at eight UK centres, including over 300 in Manchester handling customer service calls for mobile phone giant O2.
Chief operating officer Adrian Ingham said The Listening Company plans to expand its Manchester workforce to between 600 and 700 full-time equivalent employees over the next three years, and will look to add insurance and media firms to the list of clients served from the Arndale Tower.
“Manchester can easily become our biggest site because of the quality of talent in the catchment area,” he said.
Neville Upton, the firm’s chief executive, said: “We are excited by expanding our geographical presence in the Northwest and we look forward to being able to bring a significant number of new jobs to the area and develop existing talent within the business.”
Colin Sinclair, chief executive of MIDAS, said: “The Listening Company is dynamic, fast-growing organisation and a great example of the type of business that we want to attract and encourage to expand in Manchester City Region. MIDAS is working closely with the company to help them grow their business and take full advantage of all the opportunities that Manchester has to offer.”
The Listening Company has grown turnover by 40% year on year and now has annual revenues of £73 million.
Customers include Toyota, BSkyB, Travelodge and Orange as well as O2.
Its other centres are in Portsmouth, Richmond,Glasgow, Newcastle, Tonbridge and Brora, Scotland.
Source: Manchester Evening News