Manchester serves you right. We understand that your customers demand the very best service – so we help you deliver it. Manchester people are renowned as being warm and friendly with an air of confidence, so customer service comes naturally to us. That’s why Manchester is the number one city for back-office functions – a proven, cost-effective location for outsourcing, contact centres and shared service centres. And because this is such a great place to live and work, our staff turnover rates are low and there’s always plenty of eager job-seekers.
The scale of Manchester’s business services industry is vast. The city-region has 265 contact centres employing around 70,000 people. Recent investors include Indian outsourcer, Aegis, creating a 600-person operation and Etihad, the UAE airline, opening a new call centre at Manchester Airport. These join major brands like John Lewis, BskyB and the AA who operate centres in the Manchester area along with service providers such as Capita, Serco Listening and LBM. We also have more shared service centres than anywhere else in Europe. Around 40 centers employ 5,000 people in a range of highly-skilled, multilingual teams specialising in HR, finance, marketing and IT for companies such as Kellogg’s, Marks & Spencer, SPX , Japan Tobacco International and Sainsbury’s which has established a 250-person HR team here.
We can support so many contact centres, outsourcing operations and shared service centres because we have a vast talent pool. A growing population is boosted by 100,000 students. A cosmopolitan and international city, Manchester can support extensive linguistic requirements, with many of our centres performing pan-European or global functions in over 20 languages. With competitive operating costs and low attrition rates, hundreds of businesses are finding that for back-offices, Manchester is an efficient and effective location.
To find out more about the shared services in Greater Manchester, please contact:
Senior Business Development Manager, firstname.lastname@example.org