Outsourcing in the UK - Call Centre Outsourcing | MIDAS

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NEWS 9th December 2016

MANCHESTER ATTRACTS GROWING FINTECH FIRM FROM ISRAEL

In the year that saw Forbes confirm Manchester’s status as a strong FinTech hub, the city has attracted yet another business into its domain with the arrival of Israeli specialists in global payments solutions, Fibonatix. This makes it the second Israeli company to establish themselves in Manchester in a matter of weeks, following the recent…

What people are saying

“Manchester has a real pull for businesses to come and set up here.”
David Emery
IBM Vice President for General Business North

Outsourcing

The market for outsourcing continues to expand across Manchester City Region which is home to not only established global players but also fast-growing regional and UK firms serving domestic and international clients from the public and private sectors, amongst them are IBM, Cap Gemini and Steria.

The region’s excellent international connectivity has helped to attract key operations that form part of a multinational portfolio, establishing links with “sister centers” in Eastern Europe, India, the US and other major offshore locations.

Manchester City Region is a prime location for Business Process Outsourcing (BPO) activity thanks to the size, scope, availability and sustainability of its large pool of flexible labour with technical, language and customer service skills. With the largest travel-to-work catchment of any regional city, and a young and growing population, Manchester provides a sustainable pool of labour and one of the largest student populations in Europe which enables companies to scale up their operations within short timescales.

The high quality and flexibility of the region’s labour pool also allows BPOs to develop a new culture both in terms of serving clients worldwide, implementing new systems and driving through process change. The sheer depth of the labour pool also makes it an ideal location to accommodate shift work and 24 hour operations to support both UK and international operations.

Manchester is a location where BPO operators can balance the requirement for a high quality facility with the need to achieve significant savings in the delivery of internal services. The cost of living in Manchester is low and this allows both salary levels and attrition rates to remain stable and at levels that are below the UK national average. Typical operating cost savings of 30% can be achieved against London and the Southeast.

Manchester City Region is the ideal location for outsourcers looking for a low cost, low risk base to deliver contracts particularly with a European language requirement.

In recognising the strength of the outsourcing sector in Manchester, the National Outsourcing Association (NOA) has worked closely with MIDAS to support the industry as it grows and consolidates in the city region.

To find out more about the outsourcing industry in the Manchester City Region, please contact:

Caroline Cain, Senior Business Development Manager,  caroline.cain@midas.org.uk

 

Caroline Cain

Senior Business Development Manager

Specialist in shared services, contact centres and outsourcing sectors.

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