No. 1 European city for business friendliness

No. 1 European city for business friendliness

fDi Magazine, European Cities of the Future 2020

Shared Services

  1. Manchester is one of Europe’s leading shared service centre (SSC) locations having amassed a large, qualified workforce specialising in finance, procurement, HR and IT, resulting in a highly developed industry structure.

    Manchester has a proven track record of delivering back office solutions and operational support functions that is unrivalled in Europe, largely due to Manchester’s ability to attract some of the top talent in service delivery; which has enabled the city to cement a reputation as a global shared service hub and has led some of the world’s biggest brands to establish SSC and contact centres in Manchester.

    The region is home to more than 45 shared service centres as well as 250 contact centres including global names such as BUPA, Latham & Watkins, Marks & Spencer, Ford Credit Europe, PZ Cussons, SPX and WorldPay; creating an established network of expertise and labour.

    MIDAS, Manchester’s economic development agency, provides free, bespoke and confidential package of services to support businesses looking to relocate or expand business and shared service centres in the city region.

    To find out more about why Manchester attracts top back office brands as well as how MIDAS can help de-risk your business investment in the city, get in touch with our sector specialist today.

    Why Manchester?

    The city’s expertise in this industry and the availability of highly skilled individuals is what sets Manchester apart from emerging shared service locations. Manchester provides expert support to SSCs at all stages of establishment of evolution.

    For new central delivery teams, Manchester provides the expert knowledge, skills and guidance to ensure the establishment of an efficient and successful operation. Having such an evolved SSC industry, Manchester can also provide more mature cross-sector business functions with support and technology expertise, in areas including robotics and automation, to guide them through evolution and often become more cost-effective.

    Located at the heart of the Northern labour market, businesses in Manchester have access to one of Europe’s largest commuter workforces. With 7.2 million people living within a one-hour drive of the city, companies can access a wider range of expertise to make their operation successful. Manchester also boasts a multi-lingual workforce with more than 200 languages spoken meaning companies can better service global clients and customers directly from Manchester.

    Manchester’s wide-ranging expertise and deep talent pool combined with the potential to cost-effectively and efficiently scale and evolve operations, makes the city a high quality but low risk investment location.

    How MIDAS Can Help You

    MIDAS, Manchester’s inward investment agency, helps businesses establish a foothold in one of the UK’s best business locations for business and shared service operations.

    The services provided by MIDAS save businesses money, time and effort. By providing you with access to expert knowledge and local intelligence, we can ensure a faster and more successful move to or expansion in Manchester.

    To find out more about how MIDAS can help your business investment in Manchester, get in touch with the team today. You can also keep up-to-date with us via Twitter and LinkedIn.

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  3. Volta Manchester
    Quality of Life
  4. Tram Albert Square Manchester
  5. Northern Quarter
    Digital Infrastructure

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