A Leading Shared Services Centre

Manchester is one of Europe’s leading shared service centre (SSC) locations having amassed a large, qualified workforce specialising in finance, procurement, HR and IT, resulting in a highly developed industry structure.

The city-region has a proven track record of delivering back office solutions and operational support functions that is unrivalled in Europe and has led some of the world’s biggest brands to establish SSC and contact centres in Manchester.

The region is home to more than 45 shared service centres as well as 250 contact centres including global names such as BUPA, Latham & Watkins, Marks & Spencer, Ford Credit Europe, PZ Cussons, SPX and WorldPay; creating an established network of expertise and labour.

For new central delivery teams, Manchester provides the expert knowledge, skills and guidance to ensure the establishment of an efficient and successful operation. Having such an evolved SSC industry, Manchester can also provide more mature cross-sector business functions with support and technology expertise, in areas including robotics and automation, to guide them through evolution and often become more cost-effective.

Located at the heart of the Northern labour market, businesses in Manchester have access to one of Europe’s largest commuter workforces. With 7.2 million people living within a one-hour drive of the city, companies can access a wider range of expertise to make their operation successful. Manchester also boasts a multi-lingual workforce with more than 200 languages spoken meaning companies can better service global clients and customers directly from Manchester.